🔒 Privacy Policy
Novawavelink – Last updated:
At Novawavelink, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data.
1. What We Collect
- Phone Number – Used to identify you for loyalty points and rewards.
- Name – Used to personalise your experience.
- Purchase History – Used to calculate loyalty points.
2. How We Use Your Data
- To award and manage loyalty points.
- To send you marketing updates (only if you opt in).
- To improve our products and services.
3. Data Security
✅ Your data is encrypted at rest – we use AES-256 encryption to protect your personal information. Only authorised staff can access it.
4. Data Sharing
We do not sell or share your personal data with third parties, except:
- With payment processors (only for transaction processing).
- If required by law or regulatory authorities.
5. Your Rights
- Access – You can request a copy of your data at any time.
- Correction – You can update your phone number or name.
- Deletion – You can request to have your data removed.
- Withdraw Consent – You can opt out of marketing communications.
To exercise any of these rights, speak to our staff in-store or contact us at 014-3899865.
6. Data Retention
We retain your personal data only as long as necessary for loyalty program purposes. Inactive accounts are anonymised after 7 years of inactivity.
7. Cookies
Our POS system does not use tracking cookies. Your data is stored securely on our servers in Malaysia.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at this URL.